Privacy Policy

This document outlines the privacy policy of Coastline Performance and Health, managed by Michael Upton, concerning the handling of clients’ personal information. Our Exercise Physiology service adheres to the legal requirements of the Australian Privacy Principles as stipulated in the Privacy Act 1988 (Cth).

Client Information

Client records are maintained within our practice management software, accessible solely to authorized personnel. These records include personal details such as name, address, contact information, medical history, and any other pertinent information obtained during the provision of our exercise physiology services.

Collection of Clients’ Personal Information

Client information is gathered through various channels, including direct input by the client via hardcopy forms, email/fax correspondence, interactions with our employees, and referrals or reports from other healthcare practitioners.

Consequences of Not Providing Personal Information

Should a client opt not to provide personal information in accordance with this Privacy Policy, it may impede our ability to deliver our exercise physiology services. Clients may request anonymity or the use of a pseudonym, unless impractical or legally mandated. In such cases, consultation fees must be paid at the time of the appointment.

Purpose of Holding Personal Information

The gathering and utilization of personal information serve the purpose of delivering exercise physiology services, encompassing assessment, diagnosis, and treatment. Retention of this information facilitates session documentation and ensures the provision of relevant and informed services.

Disclosure of Personal Information

Clients’ personal information is disclosed only under specific circumstances, such as when subpoenaed by a court or when failure to disclose poses a serious risk to life, health, or safety. Disclosure may also occur with the client’s prior consent or when mandated by law.

Requests for Access and Correction to Client Information

Clients may request access to and correction of their personal information held by us. Upon receipt of such requests, reasonable steps will be taken to ensure accuracy, completeness, and currency of the information. Requests should be submitted in writing to Michael Upton, and will be addressed within 30 days.

Concerns

Clients with concerns regarding the handling of their personal information may address them to Michael Upton. Upon request, clients can obtain a copy of the Australian Privacy Principles detailing their rights and the appropriate handling of their personal information. Formal complaints can be lodged with the Office of the Australian Information Commissioner via phone on 1300 363 992 or online at http://www.oaic.gov.au/privacy/privacy-complaints.

For further inquiries or clarification regarding our privacy policy, please contact us